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QuEST Annual Survey

Welcome to the QuEST Annual Survey.


Your input into this survey enables us to monitor and improve the performance of QuEST and the Services available through it.

Depending on your answers, the survey should take about 10-15 minutes to complete.  Your feedback is valuable to us and we greatly appreciate the time you spend providing this.

When rating answers, a text description will appear as you hover your mouse over the stars.  Click to confirm.  If you have clicked on the wrong star rating in error, simply hover over the correct option and click to select the intended answer.

If you need to amend your answers at any point, perhaps to add something you have forgotten, then click the back button until you reach the relevant screen and amend or add as necessary.  When you continue, your selections will have been saved.

Section A

Please tell us what you think about the QuEST Business Unit
  How do you access information regarding the QuEST service?  Please select ALL that apply.
 
 
  How would you rate the following aspects of the QuEST service?
  Ease of ordering
  Understanding your requirements
  Meeting your expectations
  Staff knowledge and expertise
  Response times
  Staff communication skills
  Value for Money
  You say you have accessed information through the QuEST website.  How do you access the site?
 
 
  To what extent do you agree with the following statements regarding the QuEST website?
         
  The website is easy to find        
  The website is easy to navigate        
  Information is easy to find        
  Information and charges are clearly presented        
  The website is an essential part of my financial planning        
  You say you read the QuEST newsletter. To what extent do you agree with the following statements regarding the QuEST newsletter?
         
  I always read the newsletter        
  I find the newsletter relevant        
  The newsletter is well presented and laid out        
   
 

Section B

In this section, we'd like to hear more about what you think of the services you purchased for the 2009/10 period.
  Thinking back to your 2009/10 services, which of the following did you buy into?  Please select ALL that apply.
 
  How did you access advice and information from your 2009/10 service providers?  NB: you can select more than one for each service.
         
  Special Needs Advisory Support Teachers        
  Oxfordshire International Education Bureau        
  Oxfordshire Education Business Partnership        
  Ethnic Minority Achievement Scheme (EMAS)        
  Health and Safety        
  HR Payroll Administration and/or Admin Contracts        
  Recruitment and Retention        
  Schools' HR Professional Support        
  Worklife Enhancement Programme        
  Occupational Health        
  Schools Finance        
  SAP        
  Oxfordshire Community Network        
  Schools Information Management System Support        
  Food With Thought (School Meals)        
  QCS Cleaning Services        
  Property and Assets        
  Compulsory Insurances        
  Maternity, Paternity or Adoption Leave        
  Staff absence Cover        
  Licensing        
  Legal Support protection        
  In terms of Value for Money, how do you rate each of your 2009/10 services?
  Special Needs Advisory Support Teachers
  Oxfordshire International Education Bureau
  Oxfordshire Education Business Partnership
  Ethnic Minority Achievement Scheme
  Health and Safety
  HR Payroll Administration and/or Admin Contracts
  Recruitment and Retention
  Schools' HR Professional Support
  Worklife Enhancement Programme
  Occupational Health
  Schools Finance
  SAP
  Oxfordshire Community Network
  Schools Information Management System Support
  Food With Thought (School Meals)
  QCS Cleaning Services
  Property and Assets
  Compulsory Insurances
  Maternity, Paternity or Adoption Leave
  Staff absence Cover
  Licensing
  Legal Support protection
  In terms of Understanding your Requirements, how do you rate each of your 2009/10 services?
  Special Needs Advisory Support Teachers
  Oxfordshire International Education Bureau
  Oxfordshire Education Business Partnership
  Ethnic Minority Achievement Scheme
  Health and Safety
  HR Payroll Administration and/or Admin Contracts
  Recruitment and Retention
  Schools' HR Professional Support
  Worklife Enhancement Programme
  Occupational Health
  Schools Finance
  SAP
  Oxfordshire Community Network
  Schools Information Management System Support
  Food With Thought (School Meals)
  QCS Cleaning Services
  Property and Assets
  Compulsory Insurances
  Maternity, Paternity or Adoption Leave
  Staff absence Cover
  Licensing
  Legal Support protection
  In terms of Meeting your Expectations, how do you rate each of your 2009/10 services?
  Special Needs Advisory Support Teachers
  Oxfordshire International Education Bureau
  Oxfordshire Education Business Partnership
  Ethnic Minority Achievement Scheme
  Health and Safety
  HR Payroll Administration and/or Admin Contracts
  Recruitment and Retention
  Schools' HR Professional Support
  Worklife Enhancement Programme
  Occupational Health
  Schools Finance
  SAP
  Oxfordshire Community Network
  Schools Information Management System Support
  Food With Thought (School Meals)
  QCS Cleaning Services
  Property and Assets
  Compulsory Insurances
  Maternity, Paternity or Adoption Leave
  Staff absence Cover
  Licensing
  Legal Support protection
  In terms of Staff Knowledge and Expertise, how do you rate each of your 2009/10 services?
  Special Needs Advisory Support Teachers
  Oxfordshire International Education Bureau
  Oxfordshire Education Business Partnership
  Ethnic Minority Achievement Scheme
  Health and Safety
  HR Payroll Administration and/or Admin Contracts
  Recruitment and Retention
  Schools' HR Professional Support
  Worklife Enhancement Programme
  Occupational Health
  Schools Finance
  SAP
  Oxfordshire Community Network
  Schools Information Management System Support
  Food With Thought (School Meals)
  QCS Cleaning Services
  Property and Assets
  Compulsory Insurances
  Maternity, Paternity or Adoption Leave
  Staff absence Cover
  Licensing
  Legal Support protection
  In terms of Response Times, how do you rate each of your 2009/10 services?
  Special Needs Advisory Support Teachers
  Oxfordshire International Education Bureau
  Oxfordshire Education Business Partnership
  Ethnic Minority Achievement Scheme
  Health and Safety
  HR Payroll Administration and/or Admin Contracts
  Recruitment and Retention
  Schools' HR Professional Support
  Worklife Enhancement Programme
  Occupational Health
  Schools Finance
  SAP
  Oxfordshire Community Network
  Schools Information Management System Support
  Food With Thought (School Meals)
  QCS Cleaning Services
  Property and Assets
  Compulsory Insurances
  Maternity, Paternity or Adoption Leave
  Staff absence Cover
  Licensing
  Legal Support protection
  In terms of Staff Communication Skills, how do you rate each of your 2009/10 services?
  Special Needs Advisory Support Teachers
  Oxfordshire International Education Bureau
  Oxfordshire Education Business Partnership
  Ethnic Minority Achievement Scheme
  Health and Safety
  HR Payroll Administrationand/or Admin Contracts
  Recruitment and Retention
  Schools' HR Professional Support
  Worklife Enhancement Programme
  Occupational Health
  Schools Finance
  SAP
  Oxfordshire Community Network
  Schools Information Management System Support
  Food With Thought (School Meals)
  QCS Cleaning Services
  Property and Assets
  Compulsory Insurances
  Maternity, Paternity or Adoption Leave
  Staff absence Cover
  Licensing
  Legal Support protection
  Overall, how do you feel about the service you received from each of your 2009/10 service providers?
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  You say you did not purchase the following 2009/10 services.

Please can you let us know why you chose not to purchase these services through QuEST?  NB: you can select more than one for each service.
           
  Special Needs Advisory Support Teachers          
  Oxfordshire International Education Bureau          
  Oxfordshire Education Business Partnership          
  Ethnic Minority Achievement Scheme          
  Health and Safety          
  HR Payroll Administration and/or Admin Contracts          
  Recruitment and Retention          
  Schools' HR Professional Support          
  Worklife Enhancement Programme          
  Occupational Health          
  Schools Finance          
  SAP          
  Oxfordshire Community Network          
  Schools Information Management System Support          
  Food With Thought (School Meals)          
  QCS Cleaning Services          
  Property and Assets          
  Compulsory Insurances          
  Maternity, Paternity or Adoption Leave          
  Staff absence Cover          
  Licensing          
  Legal Support protection          
 
 

About you
 
 
 
  Would you like further information regarding any of the 2010/11 services available through QuEST? For example, perhaps you'd like to hear more about the new Bursar Support Service.
 
  We may need to contact you to gather more information or if you would like more information about a service.  How would you like us to contact to you?
 
 
  You say you would like more information regarding services available through QuEST.

Which of the following 2010/11 services would you like further information on?
 

Before you go...

The QuEST Business Unit is currently reviewing how we measure Customer Satisfaction.  We want to ensure we report how we are performing using factors which you feel accurately reflect your expectations of a quality service and would like to hear your views.
  Would you be willing to answer two more questions to help us with this review?
 
  We'd like you to consider what is important to you in terms of meeting your needs and expectations.

How do you rate the following?
         
  Marketing and communications material meets expectation        
  Response times for enquiries        
  Accuracy of response information for enquiries and a "right first time" approach        
  Website information is up-to-date and accurate        
  Orders and Internal Recharges are processed within pre-determined time frame        
  Other        
 
 

Thank you for taking the time to complete this questionnaire.

Please click on the Submit button below to ensure we receive your feedback.
 
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